COVID-19 NOTICE: We are fully operational, however the courier network is under significant load! Please allow a few days more than normal for delivery.
Where possible, you may consider bringing orders forward as price rises are expected in April and again in May due to international supply chain issues & sharp falls in our exchange rate.

Return / Replacement Request

Complete the form below to report your problem.

This is the quickest and easiest way for us to collect all the info we need to process a return or replacement for you.
If you want to have a go at fixing a print quality issue yourself, check out the info in our blog

Batch Number TIP!
Find this number the cartridge itself. It is about 12-24 digits long and may contain asterisks (*)
Only supply if the cartridge is opened and faulty. Batch numbers are only found on compatible cartridges!

Free Returns
We'll cover the postage if you
get a faulty or incorrect item.

Printer Cover
If our cartridges damage your
printer we'll repair or replace it*

12-Month Warranty
On all Genuine & Compatible
printer cartridges we sell.

Buy Back Guarantee
Have to change printers? We'll
exchange any surplus cartridges*

Earn Reward Points
Earn 1 point per dollar spent.
Get a discount in your next order.

One Click Re-Ordering
Save time by easily repeating
past orders from your account.