Return / Replacement Request

Complete the form below to report your problem.

This is the quickest and easiest way for us to collect all the info we need to process a return or replacement for you.
If you want to have a go at fixing a print quality issue yourself, check out the info in our blog


Batch Number TIP!
Find this number the cartridge itself. It is about 12-24 digits long and may contain asterisks (*)
Only supply if the cartridge is opened and faulty. Batch numbers are only found on compatible cartridges!


Free Returns
We'll cover the postage if you
get a faulty or incorrect item.

Printer Cover
If our cartridges damage your
printer we'll repair or replace it*

12-Month Warranty
On all Genuine & Compatible
printer cartridges we sell.

Buy Back Guarantee
Have to change printers? We'll
exchange any surplus cartridges*

Earn Reward Points
Earn 1 point per dollar spent.
Get a discount in your next order.

One Click Re-Ordering
Save time by easily repeating
past orders from your account.